Dear Avocent support, We are in a urgent need for a new power adapter to your SwitchView KVM switch as we have received an adapter with wrong polarity (-9V instead of +9V). Is this wrong polarity issue a known issue to Avocent? We need to have the same adaptor (like the one we have now, re. picture below), but with correct polarity (+9V)! I believe the S/N on the KVM switch is 0321185457 (it is a bit difficult to read from the image below) I believe the S/N on the adapter with wrong polarity is in Avocent Support
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Dear Avocent support, We are in a urgent need for a new power adapter to your SwitchView KVM switch as we have received an adapter with wrong polarity (-9V instead of +9V). Is this wrong polarity issue a known issue to Avocent? We need to have the same adaptor (like the one we have now, re. picture below), but with correct polarity (+9V)! I believe the S/N on the KVM switch is 0321185457 (it is a bit difficult to read from the image below) I believe the S/N on the adapter with wrong polarity is in Avocent Support
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Forum Post: Some HMX KVM compatibility help please
These may be basic questions but I have been struggling to find consistent answers. Here is what I have: HMXMGR Gen1 (older hardware) running v4.0.0.10 firmware multiple HMX 2050 receivers running v4.0.0.18 firmware multiple HMIQDHDD transmitters running v4.0.0.18 firmware Question 1: I read in firmware release notes that HMXMGR v4.0.0.10 is as high as I can go with the old gen1 hardware. If I purchase additional transmitter and receiver devices, do they ship with firmware that is compatible with HMXMGR v4.0.0.10? OR do they ship with firmware that can be downgraded to v4.0.0.18? OR do I have to buy the gen2 HMXMGR as well and upgrade my entire system to v6.x.x.x? Question 2: I'm looking to connect my existing HMIQDHDD transmitters to some VGA-only laptops, but the HMIQDHDD only comes with a dual-DVI cable. Will the VGA+DVI cable (CBL0075) be compatible with my existing HMIQDHDD transmitters, or is CBL0075 only compatible with the HMIQSHDI transmitter? Essentially hoping I can get away with just buying some CBL0075s rather than HMIQSHDI transmitters. Question 3: I understand that the HMXMGR can support up to eight simultaneous user station sessions per a single transmitter per the HMXMGR manual. However, can the HMXMGR support more than eight simultaneous user station sessions if each of the user stations is talking to a different transmitter? Thank you!
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Wiki Page: ACS6000 built-in modem configurations for terminal based and PPP logins
The ACS6000 is available with a built-in analog modem which can be used for Out-of-band (OOB) management. The unit supports terminal based logins and PPP logins. The client/caller requires a compatible modem with a standard configuration for dial-out. He can use a terminal program like Hyperterm, Minicom, Picocom or Putty or a PPP client to dial into the ACS6000. Dial-in --------- This is a configuration example for dial-in. On this example PPP is using PAP and the username "dialin" for authentication. 1) Ports -> Auxiliary Ports Status: Enabled Speed: 38400 Init Chat: "" \d\d\d+++\d\d\dATZ OK PPP Address: Local Configuration Local IPv4 Address: 10.10.10.1 Remote IPv4 Address: 10.10.10.2 PPP Authentication: By Appliance Protocol: PAP Save 2) Users -> Local Accounts -> User Names -> Add User Name: dialin Password: Confirm password: Save 3) Ports > Dial-In Profile > Settings Log In To Appliance: Enable PPP Connection: Enable Save Note: On PPP sessions the log message "Cannot determine ethernet address for proxy ARP" is uncritical. Callback ------------ This is a configuration example for callback, a working dial-in configuration is required. On this example the user "cbuser" is used to trigger a callback to the phone number 20. To trigger the callback, dial into the ACS6000 and login as "cbuser". 1) Ports > Dial-In Profile > Settings Log In To Appliance: Callback PPP Connection: Callback Save 2) Ports > Dial-In Profile > Secure Dial-in > Callback Users > Add Callback User: cbuser Callback Number: 20 Save Note: If the callback log /var/log/mgetty.callback shows "dialup: got 'NO DIALTONE'" then the modem is unable to detect the dialtone of the telephone system. To switch off dialtone detection use the following init chat configuration: Ports -> Auxiliary Ports Init Chat: "" \d\d\d+++\d\d\dATZ OK ATX3 OK Save If a callback is triggered then it can take several minutes till the ACS6000 gives up to call the user back. During this time it is not possible to dial-in or trigger another callback. To force a timeout, login as root on the ACS6000 and execute "killall callback". Logging and Troubleshooting ----------------------------------------- This section contains logging and troubleshooting information. They are helpful if something doesn't work as expected. To enable logging edit /etc/mgetty+sendfax/mgetty.config and change debug to 4 (the default is 0 on newer firmware versions). Then execute the command "killall mgetty" to restart mgetty. Do not forget to disable logging when no longer needed. The file /var/log/mgetty.ttyM1 contains the modem log, e.g. the command "tail -f /var/log/mgetty.ttyM1" can be used as root to display the appended data as the file grows. The file /var/log/mgetty.callback contains the callback log. Below are log examples of working connections to help troubleshooting. NOTE: /var/log/mgetty.callback is not used on recent ACS6000 versions. 1) Modem Initialisation -- 02/24 16:20:57 yM1 mgetty: interim release 1.1.33-Apr10 02/24 16:20:57 yM1 WARNING: parent process not init(pid=1), but pid=3251 (/sbin/dial-in) 02/24 16:20:57 yM1 check for lockfiles 02/24 16:20:57 yM1 locking the line 02/24 16:20:57 ##### failed dev=ttyM1, pid=20853, got signal 15, exiting 02/24 16:20:57 yM1 lowering DTR to reset Modem 02/24 16:20:58 yM1 send: \d\d\d+++\d\d\dATZ[0d] 02/24 16:21:01 yM1 waiting for ``OK'' ** found ** 02/24 16:21:02 yM1 waiting... 2) Dial-in with terminal based login 02/24 16:33:47 yM1 wfr: waiting for ``RING'' 02/24 16:33:47 yM1 send: ATA[0d] 02/24 16:33:47 yM1 waiting for ``CONNECT'' ** found ** 02/24 16:34:35 yM1 send: 02/24 16:34:35 yM1 waiting for ``_'' ** found ** 02/24 16:34:42 ##### data dev=ttyM1, pid=21636, caller='none', conn='38400', name='', cmd='/bin/login', user='ts' 3) Hang up -- 02/24 16:35:13 yM1 mgetty: interim release 1.1.33-Apr10 02/24 16:35:13 yM1 WARNING: parent process not init(pid=1), but pid=3251 (/sbin/dial-in) 02/24 16:35:13 yM1 check for lockfiles 02/24 16:35:13 yM1 locking the line 02/24 16:35:14 yM1 lowering DTR to reset Modem 02/24 16:35:15 yM1 clean_line: only 500 of 668 bytes logged 02/24 16:35:15 yM1 send: \d\d\d+++\d\d\dATZ[0d] 02/24 16:35:18 yM1 waiting for ``OK'' ** found ** 02/24 16:35:18 yM1 waiting... 4) Dial-in to trigger callback 02/24 17:21:53 yM1 wfr: waiting for ``RING'' 02/24 17:21:53 yM1 send: ATA[0d] 02/24 17:21:53 yM1 waiting for ``CONNECT'' ** found ** 02/24 17:22:13 yM1 send: 02/24 17:22:13 yM1 waiting for ``_'' ** found ** 02/24 17:22:18 ##### data dev=ttyM1, pid=26169, caller='none', conn='38400', name='', cmd='/sbin/callback', user='cbuser' -- 02/24 17:22:19 yM1 mgetty: interim release 1.1.33-Apr10 02/24 17:22:19 yM1 WARNING: parent process not init(pid=1), but pid=3251 (/sbin/dial-in) 02/24 17:22:19 yM1 check for lockfiles 02/24 17:22:19 yM1 locking the line 02/24 17:22:19 yM1 lowering DTR to reset Modem 02/24 17:22:20 yM1 clean_line: only 500 of 912 bytes logged 02/24 17:22:20 yM1 send: \d\d\d+++\d\d\dATZ[0d] 02/24 17:22:23 yM1 waiting for ``OK'' ** found ** 02/24 17:22:23 yM1 send: ATX3[0d] 02/24 17:22:23 yM1 waiting for ``OK'' ** found ** 02/24 17:22:24 yM1 waiting... 02/24 17:22:43 yM1 lock not made: lock file exists (pid=26388) 5) Callback (/var/log/mgetty.callback) 02/24 17:22:43 PID for mgetty on line ttyM1: 26389 02/24 17:22:43 yM1 no config file found: /etc/mgetty+sendfax/callback.config 02/24 17:22:43 yM1 initializing modem... 02/24 17:22:43 yM1 send: ATQ0V1H0[0d] 02/24 17:22:43 yM1 waiting for ``OK'' ** found ** 02/24 17:22:43 yM1 send: AT+FCLASS=0[0d] 02/24 17:22:43 yM1 waiting for ``OK'' ** found ** 02/24 17:22:43 yM1 dialing 20... 02/24 17:22:43 yM1 mdm_send: 'ATD20' 02/24 17:22:43 yM1 dialup: got 'ATD20' 02/24 17:23:06 yM1 dialup: got 'CONNECT 38400' 02/24 17:23:06 yM1 got CONNECT, success! 02/24 17:23:07 ##### callback: success, device=/dev/ttyM1, mgetty=26389 6) Terminal based login on the callback connection 02/24 17:23:07 yM1 Got callback signal from pid=26388! 02/24 17:23:07 yM1 stealing lock file from pid=26388 02/24 17:23:49 ##### data dev=ttyM1, pid=26389, caller='none', conn='', name='', cmd='/bin/login', user='shell' 7) Hang up the callback connection -- 02/24 17:26:03 yM1 mgetty: interim release 1.1.33-Apr10 02/24 17:26:03 yM1 WARNING: parent process not init(pid=1), but pid=3251 (/sbin/dial-in) 02/24 17:26:03 yM1 check for lockfiles 02/24 17:26:03 yM1 locking the line 02/24 17:26:04 yM1 lowering DTR to reset Modem 02/24 17:26:05 yM1 clean_line: only 500 of 1503 bytes logged 02/24 17:26:05 yM1 send: \d\d\d+++\d\d\dATZ[0d] 02/24 17:26:08 yM1 waiting for ``OK'' ** found ** 02/24 17:26:08 yM1 send: ATX3[0d] 02/24 17:26:08 yM1 waiting for ``OK'' ** found ** 02/24 17:26:08 yM1 waiting... 8) Dial-in with PPP 02/24 17:34:26 yM1 wfr: waiting for ``RING'' 02/24 17:34:26 yM1 send: ATA[0d] 02/24 17:34:26 yM1 waiting for ``CONNECT'' ** found ** 02/24 17:34:46 yM1 send: 02/24 17:34:46 yM1 waiting for ``_'' ** found ** 02/24 17:34:47 ##### data dev=ttyM1, pid=27094, caller='none', conn='38400', name='', cmd='/usr/sbin/pppd', user='/AutoPPP/' 9) Hang up PPP session -- 02/24 17:36:50 yM1 mgetty: interim release 1.1.33-Apr10 02/24 17:36:50 yM1 WARNING: parent process not init(pid=1), but pid=3251 (/sbin/dial-in) 02/24 17:36:50 yM1 check for lockfiles 02/24 17:36:50 yM1 locking the line 02/24 17:36:51 yM1 lowering DTR to reset Modem 02/24 17:36:51 yM1 send: \d\d\d+++\d\d\dATZ[0d] 02/24 17:36:54 yM1 waiting for ``OK'' ** found ** 02/24 17:36:55 yM1 send: ATX3[0d] 02/24 17:36:55 yM1 waiting for ``OK'' ** found ** 02/24 17:36:55 yM1 waiting...
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Wiki Page: ACS6000 Serial Modem Troubleshooting
To troubleshoot the modem, disable the modem port e.g.: Ports > Auxiliary Ports > ttyM1 Status: Disabled Then execute "sptest" as root and choose 1. Single Port Operations -> 1. Port Conversation -> choose your modem port -> enter port number -> enter baud rate Now you are directly connected to the modem and can use the Hayes command set to communicate with the modem. E.g. AT to check if the modem is listening to commands and on external modems to verify if the cabling is correct. Modem will answer with OK. ATA to answer an incoming call (will only work after a RING). Modem will answer with CONNECT once connected or with an error if connection cannot be established. This can take several minutes. The general sequence is: AT the modems answers with OK RING -> someone is calling ATA we get a connection message once connected A CONNECT message is mandatory. Any other answer instead of CONNECT means that the modems are unable to connect. As there is no configuration active at this low level troubleshooting steps there cannot be a configuration issue on the Avocent device. NO CARRIER during synchronization means that the caller did hang up the line during synchronization. It's an issue on the caller side, not on the ACS. Based on customer feedback it is related to bad line quality, incompatible modems or wrong timeout settings on the caller side. The timeout should be at least 180 seconds. No CONNECT message is an environment issue and not under the control of the Avocent device. To quit the test press CTRL+Q, ESC, ESC and do not forget to re-enable the modem port. Note: You cannot test the quality of a phone line for data communication by connecting a telephone to it. Voice needs a much lower frequency spectrum as data. You can only test it by connecting a standard modem with a PC to it, establish a data connection and transfer data over the connection.
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I am trying to use firefox with DSVIEW 4.5.0.247. My client is Windows 10, using Firefox version 50.0. I followed the instructions at community.emerson.com/.../957.manually-installing-avctviewerplugin-msi-and-firefox with the exception of having to use path C:\Program Files (x86)\Mozilla Firefox\plugins>. I still get prompted for downloading the MSI file. in Avocent Support
I am trying to use firefox with DSVIEW 4.5.0.247. My client is Windows 10, using Firefox version 50.0. I followed the instructions at community.emerson.com/.../957.manually-installing-avctviewerplugin-msi-and-firefox with the exception of having to use path C:\Program Files (x86)\Mozilla Firefox\plugins>. I still get prompted for downloading the MSI file. in Avocent Support
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Forum Post: Still not able to launch viewers in Firefox after following instructions
Hi - I am having no luck using the instructions available at: community.emerson.com/networkpower/support/avocent/dcsoft/dsview/w/wiki/957.manually-installing-avctviewerplugin-msi-and-firefox You will have to add the http:// stuff in front to get the URL above to work correctly. I am using Windows 10, firefox version 50.0 and DSView version 4.5.0.247. I cannot go to Service Pack 5, as I need to support legacy devices. I followed the instructions to the letter except for the directory path. I had to use C:\Program Files (x86)\Mozilla Firefox\plugins> instead. I continue to get prompted to download the viewer. Any new suggestions or help is appreciated. IE 11 does work, but I have some users who prefer firefox. Thanks! Mike
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Forum Post: ACS32 Web management "refused to connect."
Hi All, I'm new to this community, and I've got a issue which I feel is probably very simple to solve if you know what you are doing :) I've got an ACS32 console server which I'm hoping to use to access my various network equipment console ports. I've installed it and run the wizard (wiz command) through the local console and setup all the ip addressing and relevant settings. I can ping the device and remotely ssh into the device but when I try to connect via a browser it hangs for a second and then says: " ip address refused to connect. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED " There aren't any firewalls or proxy in the path. I've tried on 3 browsers so I assume it's not a browser issue and I can remotely ssh into the device so I assume it's not a connectivity issue. I am assuming the device is rejecting the http connection. Do I have to use any specific commands to enable the web management interface? The configuration guide seems to suggest there are no commands and it should just work but I can't get it to work. Many Thanks, Tom
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Forum Post: SwitchView IP 1020 blue LED always on
Hi, There is a problem with my SwitchView IP 1020 device. When power is on back led lights green and the front led always lights blue. SVIP NIC leds doesn't show any activity. I tried to reset the device by pressing the button for 3 seconds, nothing happen (the fromt led didn't blink). Tried to ping 192.168.1.254, no response... Any ideas?
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Forum Post: Problem with Emerson Cybex SC845 switch
Hi, The switch is flashing continuously and is not working anymore. It doesn't appear to have been tempered with. How can I reset it?
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Forum Post: HMX manager login issue on sw version 4.0.0.10
Hello, I have recently acquired a pair of HMX manager servers that run very old software version 2.2.0. I wanted to get them upgraded to at least version 4 (my stations all have 4.30.0.18 on them), but after I performed the upgrade to 4.0.0.10 I cant login to the web interface any more. I only get the page header in Chrome while both IE and Firefox dont connect at all due to security errors. Any hint please?
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Forum Post: Yahoo Technical Customer Support Number
Just dial our Yahoo toll free number to get the best support for your Yahoo mail. We ensure that all your technical queries can be completely resolved by the dedicated efforts of our team and the user centric approach. Read More & Visit Here: - http://www.supporthelpnumber.com/yahoo-customer-service-support.html
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File: Letter of Volatility for AV2108
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File: Letter of Volatility for AV2216
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File: Technote: Symbols Library Script Runtime Error 383
Symbols Library Script Runtime Error 383 Text Property is Read Only
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Forum Post: MPU cascading..
Hi, Can you please let me know max how many MPU can be cascaded with master switch and once it is cascaded, how many concurrent sessions can be opened, is it only with digital users on master switch and multiplied by cascaded switch as well.
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Forum Post: MPU cascading...
Hi, Can you please let me know max how many MPU can be cascaded with master switch and once it is cascaded, how many concurrent sessions can be opened, is it only with digital users on master switch and multiplied by cascaded switch as well.
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Forum Post: Power management on laptops...
Guys, Though this is the silly question, but still i am posting this in this forum. Let me know explain to you. Customer is having laptops and desktops for which they would like to do the power management through intelligent PDU. For desktop there is no issue, but for laptop, its connected with battery. If we do the remote power shutdown on the outlet which is connected to the laptop, power will be cut on that outlet and it will stop supplying the power. But that laptop will not be shutdown as battery is connected to it. One way to achieve this activity is remove the battery and keep it so that it will completely shutdown. But Is there any way out to keeping battery inside and do the complete shutdown. Please let me know.
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Forum Post: ACS 6000 serial connections does not work
Hi , I have ACS 6000 was working fine , suddenly all serial connection to cisco switches and routers , also to netscreen FW does not work , except one port working for cisco router . any idea what is the problem ? how can i solve that . 9600 8 none 1 no flow control Thanks
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Forum Post: Connectivity between MPU and MPH2 iPDU..
Hi, Which cable I can used to connect between MPU and MPH2 iPDU.
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Forum Post: RE: MPU cascading...
Hi sandip.d There is 1024 IQ cable can be access under the cascaded mode. I think concurrent session is base on Master's mpu
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